PSCO Ensures Seamless Mattress Firm Store Decommissioning Process

Mattress Firm, the nation’s largest mattress retailer with over 2,300 stores nationwide, was acquired by Tempur Sealy in a move expected to revolutionize the bedding industry. This acquisition merges Mattress Firm’s extensive physical and online presence with Tempur Sealy’s manufacturing capabilities, forming a vertically integrated powerhouse with roughly 3,000 retail locations globally. The aim is to simplify the customer experience, boost their omni-channel approach, and drive innovation within Mattress Firm’s locations, potentially leading to better products, a consistent brand experience, and more efficient operations across their expanded network.

Philadelphia Sign, part of the PSCO Sign Group, has maintained a long-standing relationship with Mattress Firm. When the acquisition prompted the need for sign and branding removals and the decommission of numerous storefronts, Mattress Firm turned to Philadelphia Sign’s specialized Nationwide Maintenance and Lighting division to handle the critical task of essentially decommissioning all exterior signage and branding from the premises.

The scope of work was decommissioning 31 retail locations within a week; Philadelphia Sign recognized the critical need for meticulous planning and flawless execution. The team proactively undertook a comprehensive preparatory phase to ensure a seamless process for these decommissions. This involved diligently researching each location via online resources to identify potential requirements for street closure permits, a crucial step in mitigating potential delays and ensuring compliance during the sign and branding removals.

Simultaneously, Philadelphia Sign strategically assembled its execution teams, deploying in-house crews to manageable sites while engaging trusted subcontractors for others, optimizing resource allocation and geographical coverage for the widespread decommissions. Recognizing the potential impact of weather disruptions on the aggressive timeline for the sign and branding removals, Philadelphia Sign implemented a proactive strategy by front-loading the schedule with installations at the beginning of the week, building a buffer against unforeseen delays.

To guarantee clarity and efficiency on the ground for every decommission, each crew was equipped with a detailed action plan and a comprehensive checklist outlining the specific scope of work required at each site, ensuring all essential tasks, including the removal of exterior signage, blacking out former branding, and capping electrical connections, were addressed consistently.

The execution phase of the project was characterized by seamless coordination by Philadelphia Sign’s Maintenance and Lighting Division. Philadelphia Sign crews and their trusted partners mobilized swiftly, demonstrating exceptional efficiency and attention to detail at each of the 31 locations undergoing decommission. Recognizing the importance of transparent communication and client visibility throughout the sign and branding removals, our dedicated Maintenance and Lighting project management team implemented a robust reporting mechanism. Completion photographs from each site were diligently uploaded to a shared platform daily as they were received. This proactive approach allowed the client to monitor progress in real-time, fostering trust and providing a clear understanding of the project’s advancement during these decommissions. The commitment to maintaining open lines of communication ensured that any potential issues could be addressed promptly and collaboratively, contributing significantly to the overall smooth execution of the complex undertaking.

Despite the tight deadline and the client’s high expectations for these decommissions and the associated sign and branding removals, the Philadelphia Sign Maintenance and Lighting team rose to the occasion, delivering exceptional results. The meticulous planning, clear communication, and dedication of both in-house crews and subcontractors culminated in the seamless and, remarkably, ahead-of-schedule completion of the decommissioning project. Proactively adjusting the rollout plan to mitigate weather risks and providing clear, task-specific checklists for all crews proved instrumental in maintaining efficiency and accuracy across all sites. The daily updates, complete with progress photos, not only kept the client informed but also underscored Philadelphia Sign’s commitment to transparency and accountability.

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